Black Friday: return policies

Find all relevant information on our return policies for your Black Friday purchases here! 

What if I received a broken item?

Please contact our team with your details and order number via our email. We’ll provide you with a special return label and ensure it will be resolved! 

How do I return my order?

You can use the standard return label that is provided in the package. Please follow the instructions carefully.

What is your return policy for Black Friday items?

It is possible to return your items to us within 14 days after your purchase.

What is your return address?

You can return your order to the address below:

Company name
Example street 1
1234AB Utrecht

Do I have to pay for the return shipping myself?

You will not have to pay for the shipping when sending your order back. However, the shipping costs for the return will be deducted from your refund.

When do I get my refund for the returned item/order?

It can take up to 5 business days for your refund to be processed after we have received and processed your return shipment. You will receive a confirmation once we have received your returned item/order. Feel free to reach out to us in case it takes longer than 10 business days for your refund to arrive.